Hollins, Bill.

Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins. - London : Sage Publications, 2006. - xii, 299 p. : ill.

1412929539 (pbk) 9781412929530 (pbk) 1412929520 (cased) 9781412929523


Service industries -- Management.

--OM 315--Highly correlated--บป 315 --Highly correlated

HD9980.5 / .H655

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