Leidner, Robin.

Fast food, fast talk : service work and the routinization of everyday life / Robin Leidner. - Berkeley : University of California Press, c1993. - viii, 278 p.

0520081692 0520085000 (pbk.)


Insurance companies -- United States -- Employees -- Case studies.
Food service employees -- United States -- Case studies.
Work environment -- United States -- Case studies.

HD8039.I482 / U65

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