Bardi, James A., 1947-

Hotel front office management / James A. Bardi. - 5rd ed. - Hoboken, N.J. : Wiley, c2011. - xv, 492 p. : ill.

ch. 1 Introduction to hotel management -- ch. 2 Hotel organization and the front office manager -- ch. 3 Effective interdepartmental communications -- ch. 4 Property management systems -- ch. 5 Systemwide reservations -- ch. 6 Revenue management -- ch. 7 Guest registration -- ch. 8 Managing the financials -- ch. 9 Guest checkout -- ch. 10 Preparation and reivew of the night audit -- ch. 11 Managing hospitality -- ch. 12 Training for hospitality -- ch. 13 Promoting in-house sales -- ch. 14 Security -- ch. 15 Executive housekeeping -- Glossary.

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Hotel management.

TX911.3.M27 / B37 2011

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