Adler, Ronald B. 1946-

Communicating at work : strategies for success in business and the professions / Ronald B. Adler, Jeanne Marquardt Elmhorst, Kristen Lucas. - 11th ed., international ed. - New York : McGraw-Hill, c2013. - xviii, 462 p. : col. ill.

Rev. ed. of: Communicating at work : principles and practices for business and the professions.

Includes bibliographical references and index.

Part One: Basics of Business and Professional Communication Strategic Case: Sundown Bakery -- 1 Communicating at Work 2. Communication, Culture, and Work -- Part Two: Personal Skills Strategic Case: Omnicom Marketing -- 3 Listening -- 4 Verbal and Nonverbal Messages -- 5 Interpersonal Skills -- 6 Principles of Interviewing -- Part Three: Working in Groups Strategic Case: Museum of Springfield -- 7 Working in Teams -- 8 Effective Meetings -- Part Four: Making Effective Presentations Strategic Case: Fresh Air Sports -- 9 Developing and Organizing the Presentation -- 10 Verbal and Visual Support in Presentations -- 11 Delivering the Presentation -- 12 Types of Business Presentations -- Appendix I: Interviewing Materials -- Appendix II: Sample Presentations -- Appendix III: Business Writing.

9780071318464 0071318461


Communication in management.
Interpersonal communication.
Business communication.

HF5718 / .A3 2013

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