Competing in a service economy : (ระเบียนเลขที่ 692875)

000 -LEADER
fixed length control field 04258cam a22008894a 4500
001 - CONTROL NUMBER
control field ocm51216377
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180718151828.0
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field ta
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180718s2003 caua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2002155591
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787961566
International Standard Book Number 9780787961565
International Standard Book Number 9780470448212
International Standard Book Number 0470448210
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)51216377
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .G87
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Gustafsson, Anders,
Dates associated with a name 1964-
9 (RLIN) 621188
245 10 - TITLE STATEMENT
Title Competing in a service economy :
Remainder of title how to create a competitive advantage through service development and innovation /
Statement of responsibility, etc Anders Gustafsson, Michael D. Johnson.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc San Francisco :
Name of publisher, distributor, etc Jossey-Bass,
Date of publication, distribution, etc c2003.
300 ## - PHYSICAL DESCRIPTION
Extent xv, 190 p. :
Other physical details ill.
490 1# - SERIES STATEMENT
Series statement University of Michigan Business School management series
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 173-181) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Management.
9 (RLIN) 17560
Topical term or geographic name as entry element Service industries
General subdivision Technological innovations
-- Management.
9 (RLIN) 330097
Topical term or geographic name as entry element Competition.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Johnson, Michael D.
Fuller form of name (Michael David)
9 (RLIN) 621189
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title University of Michigan Business School management series.
9 (RLIN) 366777
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type Book
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
h (OCLC) HELD BY TULIB - 299 OTHER HOLDINGS
997 ## - STAFF NAME
ผู้ทำรายการ ST
รายการฉบับพิมพ์
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Item status (Not for loan) Collection code Permanent location Current location Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
          General Books Economics Library (Puey Ungphakorn Library, Tha Phra Chan Campus) Economics Library (Puey Ungphakorn Library, Tha Phra Chan Campus) General Stacks 18/07/2018 53 1110.00   HF5415.5 .G87 31379009828725 20/07/2018 2320.00 18/07/2018 Book

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