Reading lists forQuality Services Manament

  1. Term: ภาคการศึกษาที่ 1
  2. Department: วิทยาลัยนวัตกรรม. สาขาวิชานวัตกรรมการบริการ
  3. Course number: SV 363
  4. Instructors:
Title Author Item type Location Collection Call number Copy number Status Date due Notes Link
Delivering quality service : Zeithaml, Valarie A. Book Professor Sangvian Indaravijaya Library
General Stacks
General Books HF5415.5 .Z45 C. 2 Available
Service quality in leisure and tourism / Williams, Christine, Book Puey Ungphakorn Library, Rangsit Campus
General Stacks
General Books G155.A1 W55 Available
Service management : Fitzsimmons, James A. Book Professor Sangvian Indaravijaya Library
General Stacks
General Books HD9980.5 .F49 2008 Available
Service management : Fitzsimmons, James A. Book Puey Ungphakorn Library, Rangsit Campus
General Stacks
General Books HD9980.5 .F49 2008 C. 2 Available
Successful service operations management / Accompanying Material (General) Professor Sangvian Indaravijaya Library
Circulation Counter
Accompanying Materials HF5415.5 .M48 2006 Available

Thammasat University Library
2 Prachan Road, Phranakorn, Bangkok 10200
Tel: 662 613-3544 (Pridi Banomyong Library, Circulation Desk)
Tel: 662 564-4444 ext. 1305 (Puey Ungphakorn Library (Rangsit Campus), Circulation Desk)