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Business process improvement toolbox / Bjorn Andersen.

By: Andersen, Bjorn, 1968-.
Material type: materialTypeLabelBookCall no.: HD58.87 .A53Publication: Milwaukee, Wis. : ASQ Quality Press, c1999Description: xx, 233 p. : ill.ISBN: 0873894383.Subject(s): Reengineering (Management) | Benchmarking (Management) | Reengineering (Management) -- Charts, diagrams, etc
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