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Management by process : a roadmap to sustainable business process management / by John Jeston and Johan Nelis.

By: Jeston, John.
Contributor(s): Nelis, Johan.
Material type: materialTypeLabelBookCall no.: HD58.87 .J47Publication: Oxford : Butterworth-Heinemann, 2008Edition: 1st ed.Description: xviii, 303 p. : ill.ISBN: 9780750687614.Subject(s): Reengineering (Management) | Organizational change | Business planning
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Includes bibliographical references (p. [295]-296) and index.

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