Introduction to management in the hospitality industry / Clayton W. Barrows, Tom Powers, Dennis Reynolds.  (Text) (Text)

Barrows, Clayton W
Powers, Thomas F | Reynolds, Dennis E
Call no.: TX911.3.M27 P6 2012Publication: Hoboken, N.J. : Wiley, c2012Edition: 10th edDescription: xxv, 720 p. : col. illISBN: 9780470399743; 0470399740Subject(s): Hospitality industry -- ManagementLOC classification: TX911.3.M27 | P6 2012
Contents:Perspectives on careers in hospitality -- The hospitality industry and you -- Forces affecting growth and change in the hospitality industry -- Food service -- The restaurant business -- Restaurant operations -- Restaurant industry organization : chain, independent, or franchise? -- Competitive forces in food service -- On-site food service -- Issues facing food service -- Lodging -- Lodging : meeting guest needs -- Hotel and lodging operations -- Forces shaping the hotel business -- Competition in the lodging business -- Travel and tourism -- Tourism : front and center -- Destinations : tourism generators -- Management in the hospitality industry -- Management : a new way of thinking -- Planning in hospitality management -- Organizing in hospitality management -- Staffing : human resources management in hospitality management -- Control in hospitality management -- Leadership and directing in hospitality management -- Hospitality as a service industry -- The role of service in the hospitality industry.
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Perspectives on careers in hospitality -- The hospitality industry and you -- Forces affecting growth and change in the hospitality industry -- Food service -- The restaurant business -- Restaurant operations -- Restaurant industry organization : chain, independent, or franchise? -- Competitive forces in food service -- On-site food service -- Issues facing food service -- Lodging -- Lodging : meeting guest needs -- Hotel and lodging operations -- Forces shaping the hotel business -- Competition in the lodging business -- Travel and tourism -- Tourism : front and center -- Destinations : tourism generators -- Management in the hospitality industry -- Management : a new way of thinking -- Planning in hospitality management -- Organizing in hospitality management -- Staffing : human resources management in hospitality management -- Control in hospitality management -- Leadership and directing in hospitality management -- Hospitality as a service industry -- The role of service in the hospitality industry.

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