Hotel front office management / James A. Bardi.
By: Bardi, James A
.
Material type: 
BookCall no.: TX911.3.M27 B37 2011Publication: Hoboken, N.J. : Wiley, c2011Edition: 5rd ed.Description: xv, 492 p. : ill.ISBN: 9780470637524; 0470637528.Subject(s): Hotel management
Contents:
ch. 1 Introduction to hotel management -- ch. 2 Hotel organization and the front office manager -- ch. 3 Effective interdepartmental communications -- ch. 4 Property management systems -- ch. 5 Systemwide reservations -- ch. 6 Revenue management -- ch. 7 Guest registration -- ch. 8 Managing the financials -- ch. 9 Guest checkout -- ch. 10 Preparation and reivew of the night audit -- ch. 11 Managing hospitality -- ch. 12 Training for hospitality -- ch. 13 Promoting in-house sales -- ch. 14 Security -- ch. 15 Executive housekeeping -- Glossary.
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
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Book
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Thammasat Library, Pattaya Campus General Stacks | General Books | TX911.3.M27 B37 2011 (See Similar Items) | Available | 31379013832622 |
Total holds: 0
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| TX911.3.C8 P435 2012 Service innovation in boutique hotels : a case study of selected properties in Pattaya / | TX911.3.C8 P734 2012 An exploratory study assessing the implementation of customer relationship management in boutique hotels / | TX911.3.E84 J37 Ethical decision making in the hospitality industry / | TX911.3.M27 B37 2011 Hotel front office management / | TX911.3.M27 H38 2011 Hospitality business development / | TX911.3.M27 H392 2011 Revenue management for the hospitality industry / | TX911.3.M27 L54 2008 Exploring foodservice systems management through problems / |
ch. 1 Introduction to hotel management -- ch. 2 Hotel organization and the front office manager -- ch. 3 Effective interdepartmental communications -- ch. 4 Property management systems -- ch. 5 Systemwide reservations -- ch. 6 Revenue management -- ch. 7 Guest registration -- ch. 8 Managing the financials -- ch. 9 Guest checkout -- ch. 10 Preparation and reivew of the night audit -- ch. 11 Managing hospitality -- ch. 12 Training for hospitality -- ch. 13 Promoting in-house sales -- ch. 14 Security -- ch. 15 Executive housekeeping -- Glossary.
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