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Financial services management : a qualitative approach / Stewart Falconer.

By: Falconer, Stewart.
Material type: materialTypeLabelBookCall no.: HG173 .F35 2014Publication: Abingdon, Oxon : Routledge, 2014Description: 194 p.ISBN: 9780415829229 (paperback); 0415829224 (paperback); 9780415829212 (hardback); 0415829216 (hardback).Subject(s): Financial services industry -- Management | Leadership | Organizational change
Contents:
1 Introduction -- 2 The financial services environment -- 3 Theories of organizational behaviour -- 4 Organizational design-the theory -- 5 Organizational design-practical application -- 6 Leadership -- 7 Organizational development and the management of change-background -- 8 Organizational development and the management of change-implementation -- 9 Business and the external environment-the contextual environment -- 10 Business and the external environment-social responsibility and business ethics -- 11 Information technology -- 12 Service quality and relationship management -- 13 Future challenges.
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Book Professor Sangvian Indaravijaya Library
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General Books HG173 .F35 2014 (See Similar Items) Available 31379014400205
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Includes bibliographical references and index.

1 Introduction -- 2 The financial services environment -- 3 Theories of organizational behaviour -- 4 Organizational design-the theory -- 5 Organizational design-practical application -- 6 Leadership -- 7 Organizational development and the management of change-background -- 8 Organizational development and the management of change-implementation -- 9 Business and the external environment-the contextual environment -- 10 Business and the external environment-social responsibility and business ethics -- 11 Information technology -- 12 Service quality and relationship management -- 13 Future challenges.

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