Public trust in business / edited by Jared D. Harris, Brian Moriarty, Andrew C. Wicks.  (Text) (Text)

Harris, Jared D | Moriarty, Brian | Wicks, Andrew C
Call no.: HF5387 .P835 2014Publication: Cambridge : Cambridge University Press, 2014Description: xix, 377 p. : illISBN: 9781107023871 (hardback); 1107023874 (hardback); 9781107650206 (paperback); 1107650208 (paperback)Subject(s): TrustPublic relationsBusiness ethicsBusiness -- Public opinionCorporate cultureLOC classification: HF5387 | .P835 2014
Contents: 1. Public trust in business: what's the problem and why does it matter? / Andrew C. Wicks, Brian T. Moriarty, Jared D. Harris -- Part I. Trusting the Institution of Business: 2. The economic crisis of 2008, trust in government, and generalized trust / Eric M. Uslaner; 3. Too big to trust? Managing stakeholder trust in the post-bailout economy / Deepak Malhotra; 4. At the crossroads of trust and distrust: skepticism and ambivalence towards business / Robert Bies; 5. Public trust in business and its determinants / Michael Pirson, Kirsten Martin, Bidhan L. Parmar; 6. The role of public, relational and organizational trust in economic affairs / Karen S. Cook and Oliver Schilke -- Part II. Public Trust and Business Organizations: 7. Public trust and trust in particular firm-stakeholder interactions: a theoretical model and implications for management / Jared D. Harris and Andrew C. Wicks; 8. Creating more trusting and trustworthy organizations: exploring the foundations and benefits of presumptive trust / Roderick Kramer; 9. Building trust through reputation management / Paul Argenti; 10. Can trust flourish where institutionalized distrust reigns? / Reinhard Bachmann and Edeltraud Hanappi-Egger; 11. Roles of third parties in trust repair: lessons from high tech alliances for public trust / Rosalinde Klein Woolthuis, Bart Nooteboom and Gjalt de Jong; 12. The repair of public trust following controllable or uncontrollable organizational failures: a conceptual framework / Laura Poppo and Donald J. (DJ)Schepker; 13. Towards a better understanding of public trust in business / Jared D. Harris, Andrew C. Wicks, Brian T. Moriarty.
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Includes bibliographical references and index.

1. Public trust in business: what's the problem and why does it matter? / Andrew C. Wicks, Brian T. Moriarty, Jared D. Harris -- Part I. Trusting the Institution of Business: 2. The economic crisis of 2008, trust in government, and generalized trust / Eric M. Uslaner; 3. Too big to trust? Managing stakeholder trust in the post-bailout economy / Deepak Malhotra; 4. At the crossroads of trust and distrust: skepticism and ambivalence towards business / Robert Bies; 5. Public trust in business and its determinants / Michael Pirson, Kirsten Martin, Bidhan L. Parmar; 6. The role of public, relational and organizational trust in economic affairs / Karen S. Cook and Oliver Schilke -- Part II. Public Trust and Business Organizations: 7. Public trust and trust in particular firm-stakeholder interactions: a theoretical model and implications for management / Jared D. Harris and Andrew C. Wicks; 8. Creating more trusting and trustworthy organizations: exploring the foundations and benefits of presumptive trust / Roderick Kramer; 9. Building trust through reputation management / Paul Argenti; 10. Can trust flourish where institutionalized distrust reigns? / Reinhard Bachmann and Edeltraud Hanappi-Egger; 11. Roles of third parties in trust repair: lessons from high tech alliances for public trust / Rosalinde Klein Woolthuis, Bart Nooteboom and Gjalt de Jong; 12. The repair of public trust following controllable or uncontrollable organizational failures: a conceptual framework / Laura Poppo and Donald J. (DJ)Schepker; 13. Towards a better understanding of public trust in business / Jared D. Harris, Andrew C. Wicks, Brian T. Moriarty.

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