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Introduction to airline ground service / Colin C. Law, Mary R. Doerflein.

By: Law, Colin C.
Contributor(s): Doerflein, Mary R.
Material type: materialTypeLabelBookCall no.: TRAN HE 2014 639006Publication: Singapore : Cengage Learning Asia Pte Ltd, c2014Description: xi, 431 p. : col. ill.ISBN: 9789814455978 (paperback); 9814455970 (paperback).Subject(s): Airplanes -- Ground handling | Airports -- Management | Airlines
Contents:
Chapter 1 Introduction -- Chapter 2 Air Travel Process -- Chapter 3 Passenger Terminal Environment -- Chapter 4 Airline Cabin Environment -- Chapter 5 Pre-flight Preparation and Check-in Counter Setup -- Chapter 6 The Check-in Process -- Chapter 7 Boarding Gate and Flight Finalizing Procedures -- Chapter 8 Travel Documents -- Chapter 9 Airline Security -- Chapter 10 Baggage -- Chapter 11 Special Passenger Handling -- Chapter 12 Arrival -- Chapter 13 Irregular Operations -- Chapter 14 Baggage Services -- Chapter 15 Dangerous Goods -- Chapter 16 Ground Handling Equipment -- Appendix A: Civil Aviation Authorities -- Appendix B: Airline Industry Terms and Abbreviations -- Appendix C: Special Service Request Codes -- Appendix D: Phonetic Alphabets.
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Chapter 1 Introduction -- Chapter 2 Air Travel Process -- Chapter 3 Passenger Terminal Environment -- Chapter 4 Airline Cabin Environment -- Chapter 5 Pre-flight Preparation and Check-in Counter Setup -- Chapter 6 The Check-in Process -- Chapter 7 Boarding Gate and Flight Finalizing Procedures -- Chapter 8 Travel Documents -- Chapter 9 Airline Security -- Chapter 10 Baggage -- Chapter 11 Special Passenger Handling -- Chapter 12 Arrival -- Chapter 13 Irregular Operations -- Chapter 14 Baggage Services -- Chapter 15 Dangerous Goods -- Chapter 16 Ground Handling Equipment -- Appendix A: Civil Aviation Authorities -- Appendix B: Airline Industry Terms and Abbreviations -- Appendix C: Special Service Request Codes -- Appendix D: Phonetic Alphabets.

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