Key concepts in hospitality management / edited by Roy C. Wood.  (Text) (Text)

Wood, Roy C, 1959-
Call no.: TX911.3.M27 K42 2013Series: Sage key concepts: Publication: Los Angeles : SAGE, 2013Description: xiv, 180 pISBN: 1446200698 (pbk.); 9781446200698 (pbk.); 9781446200681 (hbk.); 144620068X (hbk.)Other title: Hospitality management [Portion of title]Subject(s): Hospitality industry -- ManagementLOC classification: TX911.3.M27 | K42 2013
Contents:Accommodation, Lodging and Facilities Management / Roy C. Wood -- Beverages and Beverage Management / Gareth Currie -- Consumer Behaviour in Hospitality / Bert Smit -- Customer Relationship Management in Hospitality / Olaf W. Hermans -- Design for Hotels / Geoff Maree -- Entrepreneurship in Hospitality / Stephen Ball -- Food, Beverage and Restaurant Management / Gareth Currie -- Food Production and Service Systems / Roy C. Wood -- Franchising / Udo A. Schlentrich -- Front Office Management / Simen Kooi -- Gastronomy and Haute Cuisine / Marc B. Stierand -- The Hospitality Finance Environment / John Mackillop -- Hospitality and Hospitality Management / Bob Brotherton -- Hospitality Management Education / Roy C. Wood -- Hotels, Hospitality and Sustainability / Frans Melissen -- Hotels and the Internet / Peter O'Connor -- Hotels and Security / Protyush Banerjee -- Housekeeping Management / Marina Brinkman-Staneva -- Human Resource Management in Hospitality / Yvonne Guerrier -- Income Statements in Hospitality Finance / Rob van Ginneken -- Industry Structure and Sectors in Hospitality / Michael Schwarz -- Information Technology in Hospitality / Peter O'Connor -- Innovation in Hospitality / Marc B. Stierand -- Investing in Hotels / Constantinos Verginis -- Marketing in Hospitality / John Swarbrooke -- The Meal Experience / Roy C. Wood -- Meetings, Incentives, Conferences/conventions and Events/exhibitions (MICE) / Udo A. Schlentrich -- Operations Management in Hospitality / G. Barry O'Mahony -- Organizational Behaviour in Hospitality / Yvonne Guerrier -- Procurement in Hospitality / Alisha Ali -- Revenue Management / Stan Josephi -- Service Quality in Hospitality / G. Barry O'Mahony -- Service, Service Industries and the Hospitality Sector / Roy C. Wood -- Strategy and Strategic Management in Hospitality / Theodore Benetatos -- Women, Gender and Hospitality Employment / Judi Brownell.
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General Books General Stacks TX911.3.M27 K42 2013 (เรียกดูชั้นหนังสือ) พร้อมให้บริการ
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Accommodation, Lodging and Facilities Management / Roy C. Wood -- Beverages and Beverage Management / Gareth Currie -- Consumer Behaviour in Hospitality / Bert Smit -- Customer Relationship Management in Hospitality / Olaf W. Hermans -- Design for Hotels / Geoff Maree -- Entrepreneurship in Hospitality / Stephen Ball -- Food, Beverage and Restaurant Management / Gareth Currie -- Food Production and Service Systems / Roy C. Wood -- Franchising / Udo A. Schlentrich -- Front Office Management / Simen Kooi -- Gastronomy and Haute Cuisine / Marc B. Stierand -- The Hospitality Finance Environment / John Mackillop -- Hospitality and Hospitality Management / Bob Brotherton -- Hospitality Management Education / Roy C. Wood -- Hotels, Hospitality and Sustainability / Frans Melissen -- Hotels and the Internet / Peter O'Connor -- Hotels and Security / Protyush Banerjee -- Housekeeping Management / Marina Brinkman-Staneva --

Human Resource Management in Hospitality / Yvonne Guerrier -- Income Statements in Hospitality Finance / Rob van Ginneken -- Industry Structure and Sectors in Hospitality / Michael Schwarz -- Information Technology in Hospitality / Peter O'Connor -- Innovation in Hospitality / Marc B. Stierand -- Investing in Hotels / Constantinos Verginis -- Marketing in Hospitality / John Swarbrooke -- The Meal Experience / Roy C. Wood -- Meetings, Incentives, Conferences/conventions and Events/exhibitions (MICE) / Udo A. Schlentrich -- Operations Management in Hospitality / G. Barry O'Mahony -- Organizational Behaviour in Hospitality / Yvonne Guerrier -- Procurement in Hospitality / Alisha Ali -- Revenue Management / Stan Josephi -- Service Quality in Hospitality / G. Barry O'Mahony -- Service, Service Industries and the Hospitality Sector / Roy C. Wood -- Strategy and Strategic Management in Hospitality / Theodore Benetatos -- Women, Gender and Hospitality Employment / Judi Brownell.

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