Conflict and communication / Fred E. Jandt.
By: Jandt, Fred Edmund.Material type: BookCall no.: HM1126 .J36 2017Publication: Los Angeles : SAGE, c2017Edition: 1st ed.Description: xiii, 258 p. : ill. ; 24 cm.ISBN: 9781506308272 (pbk.); 1506308279 (pbk.).Subject(s): Conflict management -- Study and teaching | Negotiation in business
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Includes bibliographical references (pages 243-254) and index.
Conflict in our lives -- Power and conflict styles -- Deconstructing conflicts -- Culture and conflict -- Negotiation skills and resolving conflicts with others -- Dealing with anger, aggression, and bullying -- Mediation skills -- Online dispute resolution -- Apologies, forgiveness, and reconciliation -- Conflict in organizations and families.
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