Communication skills for the health care professional : context, concepts, practice, and evidence / Gwen van Servellen.  (Text) (Text)

Van Servellen, Gwen, 1942-
Call no.: W62 .V36 2020Publication: Burlington, MA : Jones & Bartlett Learning, c2020Edition: 3rd edDescription: xxii, 611 p. : illISBN: 9781284141429; 128414142XSubject(s): Health PersonnelProfessional-patient relationsCommunicationPatients -- Psychology
Contents:Part I: The context for health care communications in an evolving health care system -- Evolution of health care delivery and implications for health providers communications -- Technological advances have changed the way health professionals and patients communicate -- Problems in access to and availability of health care intimately linked to patient-provider communications -- Part II: Foundations for understanding communications in health care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- Part III: Critial competencies in therapeutic communications -- The pervasive role of empathy, confirmation, and compassion -- Communications that contribute to trust and mistrust of providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact of self-disclosures -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontation, orders, and commands -- Part IV: Communications to ensure comprehensive and continuous patient-centered care under challenging circumstances -- Communicating with patients with low health literacy -- Communicating with patients who have chronic and/or life-threatening illness -- Communicating with patients and families in crisis -- Communicating effectively with patients displaying signifcant negative or resistive coping responses -- Part V: Beyond patient-provider encounters: managing communications within and across relevant constituencies -- Communication within and across health care provider groups -- Conflict in the health care system: understanding communications and resoloving disputes -- Family dynamics and communications with patients' significant others -- Part VI: Ethics and communications in health care -- Patient's rights to informed choice and consent in health care decision-making -- The privileged nature of patient-provider communications: issues of confidentiality, anonymity, and privacy -- Part VII: Transforming health care through changing patient behaviors and systems of care -- Health communications to enhance behavior change -- Altering systems of care to enhance health care communciations -- Part VIII: Evidence supports the importance of effective communications -- Bringing health care provider communication to the patient, not patient to provider -- Communications to promote behavior change -- Collaborative care to promote treatment adherence and effective mental health care -- Communications for advance care planning
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Book Book Nongyao Chaiseri Library
General Books General Stacks W62 .V36 2020 (เรียกดูชั้นหนังสือ) พร้อมให้บริการ
31379015927545
Book Book Nongyao Chaiseri Library
General Books General Stacks W62 .V36 2020 (เรียกดูชั้นหนังสือ) พร้อมให้บริการ
31379015927537
Book Book Nongyao Chaiseri Library
General Books General Stacks W62 .V36 2020 (เรียกดูชั้นหนังสือ) พร้อมให้บริการ
31379015927529
Book Book Nongyao Chaiseri Library
General Books General Stacks W62 .V36 2020 (เรียกดูชั้นหนังสือ) พร้อมให้บริการ
31379015927511
Book Book Nongyao Chaiseri Library
General Books General Stacks W62 .V36 2020 (เรียกดูชั้นหนังสือ) พร้อมให้บริการ
31379015927503
Book Book Nongyao Chaiseri Library
General Books General Stacks W62 .V36 2020 (เรียกดูชั้นหนังสือ) พร้อมให้บริการ
31379015927495
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Includes bibliographical references and index.

Part I: The context for health care communications in an evolving health care system -- Evolution of health care delivery and implications for health providers communications -- Technological advances have changed the way health professionals and patients communicate -- Problems in access to and availability of health care intimately linked to patient-provider communications -- Part II: Foundations for understanding communications in health care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- Part III: Critial competencies in therapeutic communications -- The pervasive role of empathy, confirmation, and compassion -- Communications that contribute to trust and mistrust of providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact of self-disclosures -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontation, orders, and commands -- Part IV: Communications to ensure comprehensive and continuous patient-centered care under challenging circumstances -- Communicating with patients with low health literacy -- Communicating with patients who have chronic and/or life-threatening illness -- Communicating with patients and families in crisis -- Communicating effectively with patients displaying signifcant negative or resistive coping responses -- Part V: Beyond patient-provider encounters: managing communications within and across relevant constituencies -- Communication within and across health care provider groups -- Conflict in the health care system: understanding communications and resoloving disputes -- Family dynamics and communications with patients' significant others -- Part VI: Ethics and communications in health care -- Patient's rights to informed choice and consent in health care decision-making -- The privileged nature of patient-provider communications: issues of confidentiality, anonymity, and privacy -- Part VII: Transforming health care through changing patient behaviors and systems of care -- Health communications to enhance behavior change -- Altering systems of care to enhance health care communciations -- Part VIII: Evidence supports the importance of effective communications -- Bringing health care provider communication to the patient, not patient to provider -- Communications to promote behavior change -- Collaborative care to promote treatment adherence and effective mental health care -- Communications for advance care planning

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