Revised edition of the author's Ongoing crisis communication, [2015].

Includes bibliographical references (p.195-216) and index.

A need for more crisis management knowledge -- Risk as the foundation for crisis management and crisis communication -- The crisis mitigation process : building crisis resistant organizations -- Crisis preparing: Part I -- Crisis preparing: Part II -- Recognizing crises -- Crisis responding -- Postcrisis concerns -- Epilogue -- Appendix: possible case studies -- References -- Index -- About the author.

"Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making.-- Amazon.