Good talk : how to design conversations that matter / Daniel Stillman. (Text)

Includes bibliographical references (p. 246-248).

Conversations matter -- Conversations have structure -- The conversation OS canvas -- Conversation have size -- How to design conversations that matter -- You are a conversation.

Life is built one conversation at a time. Learn which conversations matter, how to transform those conversations, and balance them all while leading change. Human beings are conversational animals. Every day we're in constant communication with ourselves, other people and the world around us, and while not all conversations may seem important, they all have the potential to transform our personal, professional and cultural lives for the better. This book explains how conversations work and offers practical advice on how to improve the quality of our exchanges.