Vulnerable consumers and the law : consumer protection and access to justice / edited by Christine Riefa and Severine Saintier.  (Text) (Text)

Riefa, Christine | Saintier, Severine
Call no.: K3842 .V85 2021Series: Markets and the law: Publication: Abingdon, Oxon : Routledge, 2021Description: xvi, 264 p. : illISBN: 0367204681 (hardcover); 9780367204686 (hardcover)Subject(s): Consumer protection -- Law and legislationDue process of lawLOC classification: K3842 | .V85 2021
Contents:Perspective on vulnerability: International Definitions and Targets. \ Robin Simpson -- 4. The legal definition of 'vulnerable' consumers in the UCPD: benefits and limitations of a focus on personal attributes \ Eleni Kaprou -- 5. Vulnerable consumers in financial services and access to justice: the regulatory response \ Sarah Brown -- 6. Regulating the consumer credit market -- protecting vulnerable consumers \ Nic Ryder and Dan Jasinski -- 7. Vulnerability in the UK Energy Market \ Tim Dodsworth -- 8. Using 'stokvel' community values to combat financial exclusion \ Andrew Hutchinson -- 9. The role of voluntary standards in improving outcomes for consumers in vulnerable situations \ Julie Hunter -- 10. Improving courts and ADR to help vulnerable consumers access justice \ Cosmo Graham -- 11. ODR and Access to Justice for vulnerable consumers: the case of the EU ODR Platform \ Elisabetta Sciallis -- 12. Consumer ADR in the European Union and in Portugal as a means of ensuring consumer protection \ Jorge Morais Carvalho -- 13. Online Dispute Resolution of Consumer Disputes, Vulnerable Consumers and New Technologies \ Mateja Durovic and Plamena Markova -- 14. Using claims management as a method to help consumers on low income \ Peter Rott -- 15. The way forward: for an 'inclusive' access to justice to protect vulnerable consumers \ Christine Riefa and Séverine Saintier.
Summary: This book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors (academic, practitioners and consultants) in the field of consumer law and access to justice. It demonstrates that despite the development of ADR, access to justice is still severely lacking for the vulnerable consumer. The book highlights that a broad understanding of access to justice, which encompasses good regulation and its public enforcement, is an essential ingredient alongside access to the mechanisms of traditional private justice (courts and ADR) to protect the vulnerable consumer. Indeed, many of the difficulties are linked to normative obstacles and lack of access to justice is primarily a vulnerability in itself that can exacerbate existing ones. In addition, because it may contribute to 'pushing' already vulnerable consumers into social exclusion it is not simply about economic justice but also about social justice. The book shows that lack of access to justice is not irreversible nor is it necessarily linked to consumer apathy. New technologies could provide solutions. The book concludes with a plea for developing 'inclusive' justice systems with more emphasis on public enforcement alongside effective courts systems to offer the vulnerable with adequate means to defend themselves.
แสดงรายการนี้ใน: TULAW-New Book-202111-01-30 (Foreign)
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Book Book Sanya Dharmasakti Library
General Books General Stacks K3842 .V85 2021 (เรียกดูชั้นหนังสือ) ยืมออก 31/08/2022 31379016141708
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Includes bibliographical references and index.

Perspective on vulnerability: International Definitions and Targets. \ Robin Simpson -- 4. The legal definition of 'vulnerable' consumers in the UCPD: benefits and limitations of a focus on personal attributes \ Eleni Kaprou -- 5. Vulnerable consumers in financial services and access to justice: the regulatory response \ Sarah Brown -- 6. Regulating the consumer credit market -- protecting vulnerable consumers \ Nic Ryder and Dan Jasinski -- 7. Vulnerability in the UK Energy Market \ Tim Dodsworth -- 8. Using 'stokvel' community values to combat financial exclusion \ Andrew Hutchinson -- 9. The role of voluntary standards in improving outcomes for consumers in vulnerable situations \ Julie Hunter -- 10. Improving courts and ADR to help vulnerable consumers access justice \ Cosmo Graham -- 11. ODR and Access to Justice for vulnerable consumers: the case of the EU ODR Platform \ Elisabetta Sciallis -- 12. Consumer ADR in the European Union and in Portugal as a means of ensuring consumer protection \ Jorge Morais Carvalho -- 13. Online Dispute Resolution of Consumer Disputes, Vulnerable Consumers and New Technologies \ Mateja Durovic and Plamena Markova -- 14. Using claims management as a method to help consumers on low income \ Peter Rott -- 15. The way forward: for an 'inclusive' access to justice to protect vulnerable consumers \ Christine Riefa and Séverine Saintier.

This book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors (academic, practitioners and consultants) in the field of consumer law and access to justice. It demonstrates that despite the development of ADR, access to justice is still severely lacking for the vulnerable consumer. The book highlights that a broad understanding of access to justice, which encompasses good regulation and its public enforcement, is an essential ingredient alongside access to the mechanisms of traditional private justice (courts and ADR) to protect the vulnerable consumer. Indeed, many of the difficulties are linked to normative obstacles and lack of access to justice is primarily a vulnerability in itself that can exacerbate existing ones. In addition, because it may contribute to 'pushing' already vulnerable consumers into social exclusion it is not simply about economic justice but also about social justice. The book shows that lack of access to justice is not irreversible nor is it necessarily linked to consumer apathy. New technologies could provide solutions. The book concludes with a plea for developing 'inclusive' justice systems with more emphasis on public enforcement alongside effective courts systems to offer the vulnerable with adequate means to defend themselves.

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