000 00886nam a2200289 a 4500
001 482174
005 20200602131709.0
007 t
008 061214s2006 0 eng
020 _a1412929539 (pbk)
020 _a9781412929530 (pbk)
020 _a1412929520 (cased)
020 _a9781412929523
035 _a(OCoLC)236116905
050 _aHD9980.5
_b.H655
100 1 _aHollins, Bill.
_9354205
245 1 0 _aManaging service operations :
_bdesign and implementation /
_cBill Hollins and Sadie Shinkins.
260 _aLondon :
_bSage Publications,
_c2006.
300 _axii, 299 p. :
_bill.
650 4 _aService industries
_xManagement.
_9324663
658 _cOM 315
_dHighly correlated
658 _cบป 315
_dHighly correlated
700 1 _aShinkins, Sadie.
_9508083
942 _cGB
_01
_2lcc
997 _aSG, PJ
_bWU
_dPK
_gV
_kCM
_fBF
999 _c482174
_d482174