000 04258cam a22008894a 4500
999 _c692875
_d692874
001 ocm51216377
003 OCoLC
005 20180718151828.0
007 ta
008 180718s2003 caua b 001 0 eng
010 _a 2002155591
020 _a0787961566
020 _a9780787961565
020 _a9780470448212
020 _a0470448210
035 _a(OCoLC)51216377
040 _aDLC
_beng
_cDLC
042 _apcc
050 _aHF5415.5
_b.G87
100 1 _aGustafsson, Anders,
_d1964-
_9621188
245 1 0 _aCompeting in a service economy :
_bhow to create a competitive advantage through service development and innovation /
_cAnders Gustafsson, Michael D. Johnson.
250 _a1st ed.
260 _aSan Francisco :
_bJossey-Bass,
_cc2003.
300 _axv, 190 p. :
_bill.
490 1 _aUniversity of Michigan Business School management series
504 _aIncludes bibliographical references (p. 173-181) and index.
505 0 _aCompeting through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.
650 4 _aCustomer services
_xManagement.
_917560
650 4 _aService industries
_xTechnological innovations
_xManagement.
_9330097
650 4 _aCompetition.
700 1 _aJohnson, Michael D.
_q(Michael David)
_9621189
830 0 _aUniversity of Michigan Business School management series.
_9366777
942 _2lcc
_cGB
948 _hHELD BY TULIB - 299 OTHER HOLDINGS
997 _aST